Tara Herrick
Dance Dance!
Tuesday, April 26, 2011
How To Keep Loyal Customers
A fine example of running promotions for business and not fine tuning so it works in your favor, not against you.
I am talking about my experience with Direct TV for the past few months. They were having a promotion to get more customers, obviously and I jumped on board and renewed my contract to take advantage of free HD in two places within my home. They set up one HD dish last winter so we could have a Superbowl Party and that was successful but then they were supposed to come back in the spring to set up the other one but we have been in conversation after conversation with many reps that had no idea what was going on and have continued to get nowhere. I have had my husband making the calls because he can hold his cool and patience so much better. So, finally today someone showed up to finish the job... but... he says he cannot do the job because he is only a service tech not an installer so the reps on the phone didn't understand and sent the wrong person for the job. Back to square one except it was now my turn to talk to the rep instead.
I, of course was transferred several times or told to call another number but finally I had who sounded to be the right person to talk to. He was amazed at months worth of notes on my account and how confused everyone was but he had obviously been doing this for awhile and after him hearing and feeling my frustration, fixed things on his end, ordered the installation for tomorrow morning and told me specifically what to say to the installer so no more confusion could take place, and of course he comped some fees that I wasn't supposed to pay in the first place, months ago. He was very nice and efficient. He saved my business with them and hopefully by tomorrow it should be complete but we shall see and hope for the best.
What I was thinking, though, from a business perspective is to run a small test group with your employees so everyone is on the same page and understands the rules and regulations so the customer is getting confused by the confusion of the company and getting what they ordered and paid for because word of mouth is powerful and loyal customers are key to the success of any business no matter how big or small.
I am talking about my experience with Direct TV for the past few months. They were having a promotion to get more customers, obviously and I jumped on board and renewed my contract to take advantage of free HD in two places within my home. They set up one HD dish last winter so we could have a Superbowl Party and that was successful but then they were supposed to come back in the spring to set up the other one but we have been in conversation after conversation with many reps that had no idea what was going on and have continued to get nowhere. I have had my husband making the calls because he can hold his cool and patience so much better. So, finally today someone showed up to finish the job... but... he says he cannot do the job because he is only a service tech not an installer so the reps on the phone didn't understand and sent the wrong person for the job. Back to square one except it was now my turn to talk to the rep instead.
I, of course was transferred several times or told to call another number but finally I had who sounded to be the right person to talk to. He was amazed at months worth of notes on my account and how confused everyone was but he had obviously been doing this for awhile and after him hearing and feeling my frustration, fixed things on his end, ordered the installation for tomorrow morning and told me specifically what to say to the installer so no more confusion could take place, and of course he comped some fees that I wasn't supposed to pay in the first place, months ago. He was very nice and efficient. He saved my business with them and hopefully by tomorrow it should be complete but we shall see and hope for the best.
What I was thinking, though, from a business perspective is to run a small test group with your employees so everyone is on the same page and understands the rules and regulations so the customer is getting confused by the confusion of the company and getting what they ordered and paid for because word of mouth is powerful and loyal customers are key to the success of any business no matter how big or small.
Monday, April 25, 2011
MME 7 In Pheonix
It seems the Master Marketing Event ticket registration has been shut down in order to save some spots for the new people from the last 30 days and also the ones that will join us before the event on May 21st in Arizona.
We do not have one of these until the fall so I urge you folks to join now and not miss this opportunity to be in the same room with masterminds and top leaders. The energy is unbelievable and oh so life changing. Big things are being launched at the event that will make you understand and clear up any doubt you may have about making this life change.
Want more information? Sign in with your email in my information box or visit my website at http://www.confirmyourworth.com or connect on my fanpage at http://www.facebook.com/TaraHerrick75.
It's amazing what happens when you take the first step! Join me.
We do not have one of these until the fall so I urge you folks to join now and not miss this opportunity to be in the same room with masterminds and top leaders. The energy is unbelievable and oh so life changing. Big things are being launched at the event that will make you understand and clear up any doubt you may have about making this life change.
Want more information? Sign in with your email in my information box or visit my website at http://www.confirmyourworth.com or connect on my fanpage at http://www.facebook.com/TaraHerrick75.
It's amazing what happens when you take the first step! Join me.
Friday, April 22, 2011
Thursday, April 21, 2011
Tuesday, April 19, 2011
Monday, April 18, 2011
Saturday, April 16, 2011
Thursday, April 14, 2011
Wednesday, April 13, 2011
Twestival
The vocabulary word on twitter today is "Twestival", A way to take part in a global event that transforms lives. That is exactly what
Carbon Copy Pro is doing everyday, along with Simon Sinek's
movement "Discover Your Why" and David Bach's "Debt Free
For Life" mission. I am so happy to be a part of it all. Wake up
everyone! You can do this! "You don't know unless You Try"
Carbon Copy Pro is doing everyday, along with Simon Sinek's
movement "Discover Your Why" and David Bach's "Debt Free
For Life" mission. I am so happy to be a part of it all. Wake up
everyone! You can do this! "You don't know unless You Try"
Tuesday, April 12, 2011
Thursday, April 7, 2011
The Masters
I only learned the game of golf 3 years ago because of my wonderful teacher, my husband. I love it and am so excited for the Masters to start today. We could all learn from the game of golf and what it takes to conquer the power of mind and push towards your dreams and goals. It is a hard game but so much fun and fulfilling. Many life lessons can come from it.
I love Phil Mickelson and hope to see him pull it off like he did last week during the Shell competition. He is a humble man who lives for his family and gives more than he takes. Learn his life and be inspired.
I can't wait to start golfing myself this year. I also can't wait to go to Arizona and golf there after the Master Marketing Event from Carbon Copy Pro. I can't wait to feed off the room's energy of leaders and take it onto the course.
I love Phil Mickelson and hope to see him pull it off like he did last week during the Shell competition. He is a humble man who lives for his family and gives more than he takes. Learn his life and be inspired.
I can't wait to start golfing myself this year. I also can't wait to go to Arizona and golf there after the Master Marketing Event from Carbon Copy Pro. I can't wait to feed off the room's energy of leaders and take it onto the course.
Dream it!Write it down. Set goals to achieve it and act! Leaders Act. Are you a leader? http://on.fb.me/fG4yrN
Sunday, April 3, 2011
A very busy weekend coming to an end. Did some more spring cleaning and
organizing. It just feels so good.
On a sad, disappointed note we had to make a little trip for my daughter
to hopefully put her on the path of independence and becoming a
more responsible young lady cause it doesn't seem to happen in our home
and that is heartbreaking. She has been making very dangerous decisions
and I believe is starting to feel some true dislike for me as a parent.
She has a much harder path ahead before she can get to where she
really needs to be.
Sometimes what's right is the hardest decision to make.
Quote of the day "To hell with circumstances; I create opportunities." Bruce Lee
organizing. It just feels so good.
On a sad, disappointed note we had to make a little trip for my daughter
to hopefully put her on the path of independence and becoming a
more responsible young lady cause it doesn't seem to happen in our home
and that is heartbreaking. She has been making very dangerous decisions
and I believe is starting to feel some true dislike for me as a parent.
She has a much harder path ahead before she can get to where she
really needs to be.
Sometimes what's right is the hardest decision to make.
Quote of the day "To hell with circumstances; I create opportunities." Bruce Lee
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